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Effective Date: May 5, 2026

 

At Keep Calm and Move On, we believe moving house should be stress-free — and so should trusting us with your personal information. This Privacy Policy explains how we collect, use, and protect your data when you visit our website, request a quote, or book a move.

 

1. Information We Collect

 

We collect information that helps us provide you with the best possible moving service:

 

Information you give us:

- Name, email address, phone number, and postal addresses (current and new)

- Details about your move (dates, inventory, special items, access information)

- Quote request information and any messages you send us

- Payment details (processed securely by third-party providers)

 

Information collected automatically:

- Website usage data (pages visited, time spent, device type)

- Cookies and similar tracking technologies

- IP address and general location data

 

2. How We Use Your Information

 

We use your information to:

- Provide accurate moving quotes

- Organise and deliver your move smoothly

- Communicate with you about your booking

- Improve our services and website experience

- Send important updates (e.g. move confirmations)

- Comply with legal obligations

 

We will never sell your personal data to third parties.

 

3. Sharing Your Information

 

We may share your information with:

- Trusted subcontractors and crew members involved in your move

- Insurance providers (if required)

- Payment processors (Stripe, PayPal, etc.)

- Legal authorities, if required by law

 

All partners are required to keep your information secure and use it only for the purposes we specify.

 

4. Data Security

 

We take the security of your information very seriously. We use industry-standard security measures including encryption, secure servers, and restricted access to protect your data.

 

While no system is completely foolproof, we work hard to keep your information safe.

 

5. Cookies and Tracking

 

Our website uses cookies to improve your experience, remember your preferences, and analyse website traffic. You can control cookies through your browser settings.

 

6. Your Rights

 

You have the right to:

- Access the personal data we hold about you

- Request corrections to inaccurate information

- Request deletion of your data (subject to legal requirements)

- Opt out of marketing communications

 

To exercise these rights, please contact us using the details below.

 

7. International Transfers

 

As a US-based company, we primarily store data in the United States. If we transfer data internationally, we ensure appropriate safeguards are in place.

 

8. Children’s Privacy

 

Our services are not directed at children under 18. We do not knowingly collect data from children.

 

9. Changes to This Privacy Policy

 

We may update this policy from time to time. We will notify you of any significant changes by posting the new policy on this page.

 

10. Contact Us

 

If you have any questions about this Privacy Policy, please contact us:

 

Keep Calm and Move On  

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