Terms of Service

Keep Calm and Clean On

Updated On: July 28, 2026

These Terms of Service (“Terms”) govern your use of the cleaning services provided by Keep Calm and Clean On (“we,” “us,” “our,” or the “Company”). By booking, requesting, or using our services, you (“Client,” “you,” or “your”) agree to be bound by these Terms. If you do not agree, do not use our services.

1. Services

We provide professional residential, commercial, move-in/move-out, and Airbnb/turnover cleaning services. Services may include (but are not limited to) general cleaning, deep cleaning, pressure washing (where offered), and eco-friendly options.

Service details, scope, and pricing are confirmed in writing (email, text, booking confirmation, or invoice) prior to the appointment. Any additional work requested on-site will be quoted and must be approved by you before we proceed.

2. Booking & Scheduling

- Bookings are confirmed only after we accept your request and you receive written confirmation.

- You must provide accurate property details, access instructions, special requests, and any hazards or restrictions.

- We reserve the right to refuse or cancel any booking at our discretion.

3. Pricing & Payment

- Prices are quoted based on the information you provide. Final pricing may be adjusted if the actual condition or scope differs materially from what was described.

- Payment is due as stated on the invoice or booking confirmation (typically upon completion or in advance for certain services).

- Accepted payment methods will be confirmed at booking. Late payments may incur interest or collection costs.

- Tips are optional and appreciated but not required.

4. Cancellations, Rescheduling & No-Shows

- Cancellations or rescheduling requests must be made at least 24 hours before the scheduled start time to avoid a fee.

- Late cancellations (less than 24 hours) or no-shows may be charged up to 100% of the booked service fee.

- We will make reasonable efforts to accommodate rescheduling subject to availability.

5. Access & Client Responsibilities

You agree to:

- Provide safe, timely access to the property (keys, codes, gate access, parking, etc.).

- Secure or remove valuable, fragile, or personal items.

- Disclose any pets, allergies, hazards, or special conditions in advance.

- Ensure the property is reasonably ready for cleaning (excessive clutter or unsafe conditions may result in partial service, refusal, or additional charges).

We are not responsible for items left unsecured or for any damage resulting from undisclosed hazards.

6. Our Responsibilities & Standards

We will:

- Perform services with professional care and British-style precision.

- Use eco-friendly products where specified or requested (standard products will be used otherwise unless otherwise agreed).

- Arrive within a reasonable window of the scheduled time and notify you of significant delays.

- Treat your property with respect.

We do not guarantee perfection. Cleaning results depend on the starting condition of the property, time allocated, and surface materials.

7. Liability & Insurance

- We carry general liability insurance. A certificate of insurance is available upon request.

- Our total liability for any claim arising from the services is limited to the amount you paid for the specific service in question.

- We are not liable for:

- Pre-existing damage or wear and tear.

- Damage caused by defective materials, poor previous workmanship, or normal cleaning processes on delicate surfaces.

- Loss or damage to items not properly secured by you.

- Indirect, incidental, or consequential damages.

- You agree to inspect the work upon completion (or within a reasonable time) and report any issues promptly so we can address them.

8. Property Condition & Special Surfaces

Certain surfaces (e.g., unsealed stone, specialty finishes, antique items, or highly delicate materials) carry inherent risk. Please notify us in advance of any such surfaces. We reserve the right to decline cleaning any surface we consider unsuitable or high-risk.

9. Eco-Friendly Products & Allergies

When eco-friendly or fragrance-free products are requested, we will use them to the extent reasonably available. We cannot guarantee zero allergens or absolute chemical-free results. Clients with severe allergies should discuss specific product requirements in advance.

10. Privacy

We collect only the information necessary to provide services (contact details, property access information, service history). We do not sell your personal information. Access codes and keys are handled securely and returned or destroyed as agreed.

11. Photos & Marketing

We may take before-and-after photos for quality control and internal training. With your permission, anonymized or non-identifying photos may be used for marketing. You may opt out of any marketing use at any time.

12. Termination

Either party may terminate services at any time. Outstanding balances remain due. We may refuse future service for non-payment, abusive behavior, unsafe conditions, or repeated violations of these Terms.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which the specific services are performed (or, where services are performed across multiple jurisdictions, the laws of the jurisdiction of the local Keep Calm and Clean On location or franchise that accepted the booking), without regard to its conflict of law principles.

Any dispute arising out of or relating to these Terms or the services shall be resolved exclusively in the courts of that same jurisdiction. If the applicable jurisdiction cannot be clearly determined, the laws and courts of the Province of Alberta, Canada shall apply as the default.

14. Changes to These Terms

We may update these Terms from time to time. The version in effect at the time of your booking will apply to that service. Continued use of our services after changes constitutes acceptance.

15. Contact

Keep Calm and Clean On

Questions about these Terms or our services: